FREQUENTLY ASKED QUESTIONS

Answers to common questions

Does your company test on animals?

No. Giorgio Armani does not use animals to test its products, and does not have animal testing conducted by anyone else to support our product safety review. Instead, Giorgio Armani ensures product safety through L'Oréal’s research and development of state-of-the-art alternative methods to animal testing, including the use of reconstructed skin models. Others, completely independent of L'Oréal and outside the direction or control of L'Oréal, might do animal testing pursuant to their local requirements.

For complete information on this subject, please click here .

Why has my favorite product been discontinued?

We apologize for discontinuing your favorite Giorgio Armani product. Please keep in mind that when a product or shade is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Please e-mail us with the name/shade of your favorite product that has been discontinued and we will forward the information to all appropriate executives.

Where are Giorgio Armani Beauty products sold?

To purchase any Giorgio Armani product, you can shop right here at giorgioarmanibeauty-usa.com. If you prefer to visit a Giorgio Armani Counter, Click Here for our Store Locator. Giorgio Armani products are also available at select Saks Fifth Avenue, Neiman Marcus, Nordstrom, Bloomingdales and Giorgio Armani boutique locations

How is product safety testing conducted?

Consumer safety has always been top priority at Giorgio Armani. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry, manufacturing and engineering. To ensure the safety of all products brought to market by Giorgio Armani, formulations and their packaging must exceed the high Company standards for ingredient preservation and stability, product efficacy, and package compatibility.

Giorgio Armani employs extensive Research and Development teams at its state-of-the-art laboratories. Primarily responsible for continuous exploration of new technologies in advanced skin care and makeup development, R&D works with suppliers and leading universities where research is conducted in dermatology, skin aging and cellular biology.

All Giorgio Armani products are tested for irritants and allergens using biological assays and human volunteers. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf.

Can I continue to receive news at a new e-mail address?

If you are a registered member of giorgioarmanibeauty-usa.com, you can easily change any of your personal information on giorgioarmanibeauty-usa.com by signing in, clicking on "My Account" and following the onscreen instructions.

Do you offer bridal or private appointments?

Whether it's your wedding, a fancy office party, or a romantic anniversary dinner, we'd be happy to help make your special event a truly beautiful one. Brides-to-be are invited to visit your Giorgio Armani Counter to meet with a Giorgio Armani Beauty Face Consultant in person.

Please note that each Giorgio Armani Counter has its own policy for makeover consultations, based on a variety of factors including scheduling and availability. Therefore, it is always advisable to call the Giorgio Armani Counter to inquire about whether the service is available and to set up an appointment well in advance of your wedding date. This will insure that time is set aside for you and your Giorgio Armani Face Consultant to have a one-to-one discussion about your individual makeup needs

Can I receive a complete product catalog?

We're sorry, Giorgio Armani does not currently produce a product catalog. However, if you would like to view the complete selection of Giorgio Armani products or shop online you may do so right here.

Can I return an online purchase to a store?

Returns or exchanges for purchases made online may not be accepted for return or exchange at a Giorgio Armani Counter. At giorgioarmanibeauty-usa.com, we offer a hassle-free return policy for purchases made online. If for any reason you are not satisfied with your giorgioarmanibeauty-usa.com purchase, we will be happy issue a refund upon its return.

To view our online return policy, please Click here.

Can I return in-store purchases to giorgioarmanibeauty-usa.com?

We're sorry, but returns or exchanges for purchases made in a Giorgio Armani retail store or partnered retail location may not be returned to giorgioarmanibeauty-usa.com. If the item you wish to return was not purchased through our website, we recommend returning to the place of purchase for resolution.

When will I receive my order?

For information on a specific order you've already placed, please first sign in to be able to track the shipment of your order.

Standard Shipping
Orders shipped via Standard Shipping are delivered within 4-8 business days from the order's ship date. Most Standard orders are processed and shipped within 1-2 business days, depending on product availability. Orders destined for P.O. Boxes will be delivered within 6-14 business days of the order's ship date. Please note: orders are shipped and delivered on Monday through Saturday, except major holidays.

3rd Day Shipping
Orders shipped via 3rd Day Shipping are delivered within 3-4 business days from the order's ship date. 3rd Day orders placed by 1:00 PM ET will be processed and shipped the same day, depending on product availability. Orders placed after 1:00 PM ET will be processed and shipped the next business day, depending on product availability. Please note: orders are shipped and delivered on business days only (Monday through Friday, except major holidays); orders destined for P.O. Boxes are not eligible for 3rd Day Shipping.

2nd Day Shipping
Orders shipped via 2nd Day Shipping are delivered within 2-3 business days from the order's ship date. 2nd Day orders placed by 1:00 PM ET will be processed and shipped the same day, depending on product availability. Orders placed after 1:00 PM ET will be processed and shipped the next business day, depending on product availability. Please note: orders are shipped and delivered on business days only (Monday through Friday, except major holidays); orders destined for P.O. Boxes are not eligible for 2nd Day Shipping.

Overnight Shipping
Orders shipped via Overnight Shipping are delivered within 1 business day from the order's ship date. Overnight orders placed by 1:00 PM ET will be processed and shipped the same day, depending on product availability. Orders placed after 1:00 PM ET will be processed and shipped the next business day, depending on product availability. Please note: orders are shipped and delivered on business days only (Monday through Friday, except major holidays); orders destined for P.O. Boxes are not eligible for Overnight Shipping.

Do you accept international orders?

Consumers using international credit cards issued in CHINA, BRAZIL, CANADA, GERMANY, UK or US can place orders on this website provided that the SHIP-TO ADDRESS is in the UNITED STATES. We are sorry, at this time we are unable to accept International credit cards from countries not listed above.

Is it safe to use my credit card?

At giorgioarmanibeauty-usa.com, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software.

What if I don't feel comfortable giving my information?

You may submit your order via telephone at 1.877.ARMANI-3 (1.877.276.2643 ). Our customer service representatives are available 8 am to 12 am EST Mon - Fri, 10 am to 7 pm EST Sat & Sun.

Can I receive samples for a large group?

We're sorry, samples are not available for general distribution upon request. Periodically, sample offers are made to our registered members. We invite you to register with giorgioarmanibeauty-usa.com today to begin enjoying all of the benefits of being a registered member.

If you desire to "try before you buy," please know that it is our policy to accept returns or exchanges. If for any reason you are not satisfied with a product purchased at giorgioarmanibeauty-usa.com, simply return the unused portion to us for exchange or refund.

Can I use a foreign credit card?

Consumers using international credit cards issued in CHINA, BRAZIL, CANADA, GERMANY, UK or US can place orders on this website provided that the SHIP-TO ADDRESS is in the UNITED STATES. We are sorry, at this time we are unable to accept International credit cards from countries not listed above.
Should you have additional questions or concerns, email us, under "My Question" choose Online Orders. Or, call us toll-free at 1-877-ARMANI-3 (1-877-276-2643), Option #2, 8 am to 12 am EST Mon - Fri, 10 am to 7 pm EST Sat & Sun. A Giorgio Armani Representative will be happy to assist you.